Dispatchers are unsung heroes in public safety. They spend their days speaking with terrified, angry, and sometimes suicidal people. They look at multiple computer screens and listen to people they will never see and get involved in situations, and they will frequently not know how they resolve.
Dispatchers piece together information from frantic callers and coherently relay information to the people responding to these crises.
Dispatchers are expected to multitask while committing no errors. Their errors could mean life and death. They are the light and a calming voice leading people to safety and security. Dispatchers are the lifeline of society. Dispatchers ride an emotional roller coaster for 8, 10, 12 hours; they are then expected to return to their normal lives.
Call First Responders Resilience Center at 973-454-5569 to see how we can help.
The Gift of Fear: And Other Survival Signals That Protect Us from Violence by Gavin de Becker
Bulletproof Spirit: The First Responder’s Essential Resource for Protecting and Healing Mind and Heart by Dan Willis
Verbal Judo by George J. Thompson, Ph.D. And Jerry B. Jenkins
Note: Not responsible for the content, claims or representations of the listed sites